Order Fulfillment
We will contact you if any purchased items from your order are found to be unavailable due to an inventory discrepancy. When you submit an order through our e-comm store, your credit card is pre-authorized for the total order cost (including applicable taxes). Prior to processing your order, Ride On Bikes will only charge the amount that reflects the total cost of the available product(s) and applicable taxes. Out of stock order items that are cancelled will not be included in the final charge to your card. We reserve the right to cancel any online orders due to suspicious activity or for any other security reasons.
Free Shipping in Canada on orders over $150 (some exceptions)
Ride On Bikes Inc. offers free ground shipping through Canada Post to addresses within Canada on orders over $150. Shipping is estimated at 3 - 12 business days. If you are purchasing from a remote address, please contact us to get an estimated shipping cost, as free shipping may not apply. Returns are at the buyer's expense. We ship through Canada Post and all items include tracking. Any freight/delivery charges are final and cannot be refunded.
*** Exceptions
- Select items may not qualify for shipping at all.
- We cannot ship pressurized goods such as CO2 cartridges and aerosol bicycle lubes and cleaners.
- Extremely remote addresses not served by Canada Post.
- Bicycles can be shipped Canada-wide (bicycles do not qualify for free shipping), please contact us for a quote.
- Bulky items eg fenders, racks, non-folding tires, and baskets do not qualify under free shipping. Please, contact us for a shipping rate if you wish to purchase any of these items.
- We can also ship certain items to the US, contact us for a quote.
Returns and Refunds
- Parts, Accessories, and Clothing: We offer a 30-day return policy. If you're not happy with your purchase, you can return it to our Kitsilano store at 2255 West Broadway for a refund. To be eligible for a full refund, your item must be returned unused, along with the original packaging and the receipt. Used items will not be refunded.
- Bicycles can be returned within 30 days if in new and unused condition. When you pick up your bike we will review it with you and make sure it meets your expectations.
- Buying a bicycle online can be difficult and we ask that you call or email with any questions you have. Bikes can be taken for a test ride if shopping in person and customers are encouraged to do so.
- Bikes that have been accessorized are subject to a 20% restocking fee on each accessory that is being returned.
- All shipping returns are at the buyer's expense.
Used Bikes and Parts
There is no warranty or returns on any used bikes or parts. All items are sold as seen. Each item has been tested to assure a high level of quality before listing for sale.
