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Store Policies

Home Delivery

Home delivery is available for new bike purchases and any order over $500 within the City of Vancouver. The products will only be delivered to the billing address associated with the online order. 

Once your order is placed someone will reach out to you by phone or email to let you know when your order will be delivered.

If you are purchasing accessories along with your bike we can install them for you. Just add in the comments what you would like us to do.


Online Shopping

Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly.

We will email you once your order is received in our system and is being processed. You will receive another email confirming when your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store.

Unless special arrangements are made in advance, orders must be picked up within 14 days or a 10% restocking fee will be charged with the balance returned to in-store credit under your customer account.